Delivery

Your planner or online checkout will give you an accurate cost of delivery for your order.

We can deliver to most countries worldwide, but for some countries, it is not always possible to deliver door-to-door and our shippers will only be able to deliver to a port.

If you have ordered via a planner, they will always inform you of this before any payment is taken. If you have ordered online, your delivery time and details will be provided before you complete your purchase.

There are a small number of countries to which we cannot invoice, deliver, or accept payments from. They are:

• Afghanistan
• Belarus
• Burma/Myanmar
• Cuba
• Democratic Republic of Congo
• Iran
• Mainland China
• North Korea
• Russia
• Somalia
• Sudan
• Syria
• Ukraine
• Zimbabwe

But no matter how you have come to Vitsœ, please call or email if you’re unclear about any aspect of delivery.

606 Universal Shelving System

Every shelving order is different. Delivery depends on where you are and what you are ordering. Please contact a Vitsœ planner for details.

620 Chair Programme

Our configurator provides an estimated delivery for your order.

621 Table

Our online shop provides an estimated delivery for your order.

Note: Due to global shipping issues, some deliveries may take longer than usual.

The details of taxes and duties are very specific, country-to-country. Below is our best understanding of basic customs information, but for complete, up-to-date details, you should inquire with the customs officials at your order destination.

We do know that in a few countries it may be necessary for you to be a registered importer before the local customs will allow the final delivery of the goods. A tax number is normally needed for this.

UK

UK orders are subject to Value Added Tax (VAT), unless you’re in the Channel Islands or Isle of Man.

Orders to Jersey will be charged Goods and Service Tax (GST) on orders exceeding a threshold value.

EU (excluding Germany)

There are no import duties or tax for deliveries to the EU (you might see this as ‘delivery duty paid (DDP)’ on your order).

Orders for dispatch to the EU include your local rate of VAT (Value Added Tax). VAT can be removed from an order invoiced to a business if you provide a valid EU VAT number when you order.

Germany

There are no import duties or tax for deliveries to Germany (you might see this as ‘delivery duty paid (DDP)’ on your order).

Orders for dispatch to Germany are subject to German MwSt (Mehrwertsteuer).

United States & Canada

Once your shipment has cleared customs, you have two weeks to receive your delivery or you will be charged storage fees.

There are no import duties or tax for deliveries from the UK (you might see this as ‘delivery duty paid (DDP)’ on your order).

Japan

There are no import duties or tax for deliveries from the UK (you might see this as ‘delivery duty paid (DDP)’ on your order).

Non-EU European, Hong Kong, and the rest of the World

You are responsible for any local taxes or import duties levied at your destination (this is called ‘delivery at place (DAP)’ which means the price you pay to Vitsœ excludes any duty or taxes).

The local shipping agent will contact you to arrange payment. Payment will be necessary to release the goods from customs.

Deliveries always arrive with you on a weekday, Monday to Friday. You will know the date of your delivery in advance, either through your planner or via the courier.

The courier will only be able to deliver your parcel to the main entrance of your address; they will not be able to bring the goods inside.

We insure your goods for each delivery and take responsibility for the transport of the goods until you sign for them. Thereafter the responsibility transfers to you.

Accept and check your order

First, check the outer packaging before signing the courier receipt. If the outer packaging is damaged, please email or call us right away.

Next, open your Vitsœ delivery boxes and check the contents carefully, then let us know of any damaged or missing items within 48 hours.

Returning damaged or missing items

Recycle your packaging

We pack our items well. If you are a regular customer you will also notice that we continue to refine our packaging to offer the best balance of strength and protection with minimal bulk.

If you are able, please return your packaging to us for reuse or retain it for future use. All Vitsœ packaging can be recycled.